Who it fits
Owners who feel the drag but cannot name it. Leaders inheriting a team or a region. Companies about to invest in systems or AI who want to aim first.
What we do
- Interviews with you and the people who do the work, without blame.
- A walk through the revenue, delivery and administrative flows.
- Baselines for the handful of numbers that matter.
- A look at how information moves: what is captured, who sees it, where it stalls.
- A ranked list of opportunities by value and effort.
What you receive
- A written diagnostic.
- Baseline metrics.
- A prioritized opportunity list.
- A 90-day operating plan with owners and checkpoints.
- A readout meeting.
What it excludes
Implementation, software selection, new hires, financial audit or valuation work. Each of those is a separate decision after the readout.
How it starts
The first fix comes first, at no charge. If the diagnostic is the right next step, we agree the scope and dates in writing before we begin.
Questions about the diagnostic
- How long does the diagnostic take?
- It is fixed scope and typically runs a few weeks, depending on the size of the business and how many people we need to talk to. The scope letter states the dates.
- What do you need from us?
- Access to the people who do the work, the numbers you already have, and a few hours of your time across the engagement. We do not need new systems or clean data to start, and we are not there to grade anyone.
- Who does the diagnostic?
- A clearly identified lead from the collective, agreed with you before we start. Depending on the business, a second operator or a commercial consultant joins for the interviews and the analysis.
- Is this a sales process for the other services?
- No. The plan is yours to run with or without LavaHopper. Many diagnostics end with the plan and nothing else.
- What does it cost?
- Nothing until you have seen the first fix. If you want to continue with a diagnostic, the scope letter sets out the fee before any paid work starts.
Next step
Bring us three problems.
Fifteen minutes. We pick one together and fix it within 48 hours, at no charge. If LavaHopper is not the right help, you will hear that too.
Book a 15-minute introduction
Prefer to read first? Plain-English writing on putting AI to work in a business, from inside a company doing it. Read the free series.